WHAT IS SAP CRM ?

“Prior SAP SD knowledge is preferred but it is not mandatory.” CRM stands for ‘Customer Relationship Management’. SAP CRM is a methodology and a set of tools that helps in managing the customer relationship in a very decent and organized manner. CRM is basically a strategy which is applied by businesses for optimizing the customer interactions. SAP CRM is a great help in understanding the customers, their needs and their requirements. SAP CRM consultant gathers the customer’s requirements, does scoping, gap analysis and prepares blueprints. They also need to test the changes, need to coordinate with the technical team for some improvements. They also do the documentation process and train the end users.

COURSE DURATION : 60- 80 HRS

COURSE CONTENT:

• • Architecture and evolution of SAP CRM
  • Functionality overview of SAP CRM
  • Introduction to OOABAP
  • Classes
  • Inheritance
  • Business Transaction Programming/ One order Framework
  • Function Modules for Reading Business Transactions
  • Identifying relevant FM
  • Error/Message Handling
  • Message Logging FMs
  • Programming using Messaging FMs
  • Business Addin’s in CRM
  • Techniques for Finding Appropriate BAdi